1. Eligibility for Returns
- Returns or refunds are accepted only if your purchase is faulty, damaged during transit, or significantly not as described.
- To request a return, you must notify us within 7 days of receiving the product, with photos showing the issue.
2. How to Request a Return
- Contact us via email at sarathionlinetrust@gmail.com or through the “Contact Us” form.
- Provide your order number, date of purchase, and clear photos/videos of the item and damage (if any).
- Our team will review and respond within 2–3 business days.
3. Return Shipping
- If your return is approved, we will guide you on the shipping procedure.
- Unless the return is due to our error, you’ll bear the shipping cost.
- Please use a trackable courier and pack the item securely.
4. Refunds & Replacements
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 working days.
- If you prefer, we can offer you a replacement instead of a refund (if stock permits).
5. Non-Returnable Items
Items sold at a large discount or clearance (unless defective).
Items that are used, worn, or missing original tags / packaging.
Products damaged due to misuse, improper care, or unauthorized repairs.